Privacy Policy
At mysite-name, we are committed to protecting your personal information while you use our security systems services across England. This policy explains how we collect, use, and safeguard your data in compliance with UK GDPR and the Data Protection Act 2018.
1. Information We Collect
We collect information necessary to provide our security services, including your name, contact details, property address, security requirements, and system preferences. For installation services, we may collect additional details about your property layout and access points.
We also collect technical data through our website analytics to improve user experience. This information is anonymised and not linked to your personal identity unless you explicitly consent.
2. How We Use Your Information
Your data enables us to deliver quality security services and includes:
- Processing security system installations and service requests
- Scheduling site surveys and installation appointments
- Configuring security systems to your specific requirements
- Providing ongoing maintenance and technical support
- Managing emergency service call-outs when required
We handle your information responsibly, using it solely for your security service requirements.
3. Property and Security System Data
We maintain records of your property layout, security system configurations, and access control settings. This sensitive data helps our technicians provide effective security solutions and is treated with utmost confidentiality.
Security system data is accessed only by authorised technicians directly involved in your installation and maintenance. We do not share this information with third parties without your explicit consent.
4. System Preferences and Security Requirements
To enhance your security experience, we may collect information about your property type, security concerns, monitoring preferences, and integration requirements. This helps us recommend suitable systems and coordinate installations.
Participation in security preference tracking is voluntary, and you can update your requirements at any time without affecting your core security service.
5. Data Security Measures
We implement industry-standard security protocols to protect your personal information and security system data. All customer records are stored on encrypted systems with role-based access controls. Physical site survey documents are securely stored and shredded after the retention period.
From initial consultation through ongoing maintenance, we maintain strict data protection standards for both personal data and security system information.
6. Legal Basis for Processing
By using our security systems services, you consent to us processing your information as outlined in this policy. This includes processing necessary for fulfilling our services, including system design, installation, and maintenance.
7. Third-Party Data Sharing
We may share your information with trusted third parties only when necessary to deliver our services, such as payment processors, equipment manufacturers for warranty purposes, and monitoring service providers if you choose professional monitoring.
All third-party providers are bound by strict data protection agreements compliant with UK GDPR requirements. We never sell your personal information to marketing companies.
8. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate personal data
- Request deletion of your personal data
- Object to processing of your personal data
- Request transfer of your data to another service provider
To exercise these rights, contact us at: [email protected]. We respond to all valid requests within 30 days.
9. Data Retention Period
We retain your personal data for as long as necessary to fulfil our services and legal obligations. Security system configurations and property details are typically archived for 3-5 years to allow for ongoing maintenance and customer support, unless you request earlier deletion.
After the retention period expires, we securely delete or anonymise your personal information, though we may retain minimal data for legal compliance purposes.
10. International Data Transfers
In certain circumstances, your data may be transferred outside the UK, such as when using international equipment manufacturers or cloud-based security monitoring platforms. In such cases, we ensure appropriate safeguards are in place as required by UK data protection law.
For questions about our privacy practices or to make a complaint, contact us at: [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
11. Policy Updates
We may update this privacy policy periodically to reflect changes in our services or legal requirements. The current version will always be available on our website, and we will notify you of significant changes that affect how we process your data.
Last updated: October 2025